Key Areas of Responsibility:

• Maintaining knowledge of all product offerings and technical support policies in order to provide accurate solutions to customers.
• Providing quality technical support (Level 1, 2) to ISS clients with a high degree of customer service, technical expertise, and timeliness.
• Being proficient in troubleshooting and resolving network, database, and Windows related issues.
• Managing ISS Ticketing System – submitting, updating, closing tickets in timely fashion.
• Helping managing the Test Lab – connecting/testing new IP cameras, encoders, and other devices; keeping track of equipment inventory; keeping lab clean and organized.
• Helping with office IT maintenance – troubleshoot office network issues, computer issues, printer issues, etc…
• Researching, resolving, and responding to customer questions received via telephone, email, or support portal.
• Contributing to the operational efficiencies of the technical support team through the adoption of best practices, improved organization and tactics, and increased productivity by team members.
• Providing technical presentations/trainings of the ISS software to partners/clients.
• Traveling to client locations for trainings, presentations, Proof of Concepts.
• All other duties and responsibilities as assigned.

 Requirements

• Excellent communication and troubleshooting skills, required
• Experience supporting proprietary software, required
• Working knowledge of networking, including LAN, WAN, TCP/IP, NAT, port forwarding, configuring switches, troubleshooting, etc… required
• Working knowledge of Windows Server 2016/2019 / Win 10/11 / Linux required
• Working knowledge of relational databases including PostgreSQL, SQL Server, Oracle, required
• Working knowledge of VMware and Hyper-V, required
• Working knowledge of server/workstation hardware – troubleshooting issues with hard drives, RAM, CPU, motherboards, etc…, required
• Great organizational and follow-up skills, required
• Being able to lift servers up to 50 lbs., required
• Experience working with physical security technologies, such as Access control systems, VMS, Video Analytics, fire alarm systems, preferred
• Working knowledge of scripting languages (SQL, VBScript, JavaScript, NodeJS, HTML, C#, .NET platform, C++), preferred
• Ability to do presentations/trainings for groups of 5-15 people, preferred
• Ability to take initiative and work with minimum supervision
• Ability to work well in a team environment
• Ability to analyze and solve problems quickly
• A high degree of professionalism, leadership aptitude, project management potential, and decision making ability, required

Education and Experience

• Field of study: Computer Science, Computer Engineering, Networking, or equivalent
• Prior experience in software/hardware/networking support, required
• 2 – 5 yrs Experience

Job Benefits:

• Competitive Compensation
• On the Job training
• Casual work environment
• Opportunity for growth and experience

Salary based on experience

Reporting directly to the Production Manager, the Electronic Assembler is responsible for inspection of soldered PC Boards, hand soldering, cable and connector manufacturing, modifying, repair and wire where required, test/troubleshoot partially or completely.

Primary/Essential Responsibilities:

• Establish and maintain manufacturing processes and troubleshoot production assemblies;
• Provide feedback of design and review of manufacturability as well as cost of products.
• Perform soldering operations for cables and connectors.
• Assemble all product per procedure
• Performs potting activities, glues, bonds and works with various adhesives & potting compounds
• Prepare sub-assemblies required for product per print
• Splice cables
• Check for solder shorts and continuity
• Hand-solder basic and advanced through-hole components into PC boards as per applicable standards
• Inspect and/or repair through-hole solder joints
• Remove/replace through-hole components

Qualifications & Requirements:

• High School Education or Associate Degree in Electronics Technology
• Some Lifting required 
• Demonstrated ability to solder
• Ability to read blueprints
• Ability to demonstrate tube bending
• Work experience as an electronics repair service engineer or assembler in an electronics manufacturing company
• Skills of working with a multimeter
• Skills of soldering SMD 0603, DIP
• Reading skills of schematic diagrams and instructions

User-level PC knowledge of the device firmware software 

We are seeking for an experienced Business Development Manager that is self-motivated, with a proven track record of execution as a team member and team leader. The ideal candidate will develop new end user business opportunities and have experience in selling to multiple verticals including Transportation, Law Enforcement, Critical Infrastructure, Healthcare, Campuses, and the Corporate sector within a given region and / or vertical. Secondary responsibility is to identify and develop channel partners within a given region and / or vertical.

This role will be responsible for the state of Texas.

Key Areas of Responsibility:

• Develop and manage all industry end user relationships within the defined territory and/or vertical.
• Experience and executive presence to lead client meetings.
• Identify, grow, manage and support new and existing channel partners.
• Experience in selling to multiple verticals including Transportation, Law Enforcement, Critical Infrastructure, Oil and Gas, Healthcare, Campuses, and the Corporate sector.
• Develop a sales strategy that cultivates and develops business connections at all levels of a customer’s organization in our targeted markets.
• Meet new customer revenue and current customer expansion targets (i.e. driving renewal revenue, and ensuring client satisfaction).
• Understand and influence customer buying process.
• Communicate ISS’ solutions and services to meet customer specific needs.
• Meet or exceed established sales goals through strategic account planning, networking, and the utilization of corporate resources from pre-call research through close, including presentation preparation for all phases of the sales cycle.
• Work to develop and drive spec opportunities with A&E partners and consultants
• Collaborate with pre-sales engineering team, lead and oversee ISS’ responses to RFP/RFI initiatives.
• Assist channel partners with quotations and proposals.
• Regularly conduct strategic account evaluations to assess service needs and product use patterns.
• Develop a strong understanding of the ISS SecurOS platform and analytics, with a focus on the value it may provide to a client’s business.
• Offer detailed and timely reports on activities and opportunities within the region.
• Provide marketplace feedback, including competitive information, customer expectations, industry trends, etc.

Requirements:

• Bachelor’s degree
• 5+ years’ experience in Sales and /or Business Development in software sales (in physical security, preferred)
• Experience selling technology / solutions to end users
• Experience in Manufacturer Sales to Distributors and Systems Integrators
• Ability to build new relationships with end users
• A thorough grasp of the physical security industry as it relates to A&E Market
• Understanding of one- and two-tier distribution models
• Excellent presentation skills
• Ability to effectively communicate (verbal and written) with excellent listening skills
• Highly organized and self-motivated
• Experience with Excel and CRM a must
• Prepared to travel 40% (or more) of time

Compensation:

• Salary Range: $90,000 – $110,000
• Commissions based on sales target achievements
• HealthCare, Eye, Dental, Life Insurance
• 401K
• Vacation, Personal Time, Holidays

Job Type: Full-time

Job Type: Full-time

Pay: $90,000.00 – $110,000.00 per year

We are seeking for an experienced Business Development Manager that is self-motivated, with a proven track record of execution as a team member and team leader. The ideal candidate will develop new end user business opportunities and have experience in selling to multiple verticals including Transportation, Law Enforcement, Critical Infrastructure, Healthcare, Campuses, and the Corporate sector within a given region and / or vertical. Secondary responsibility is to identify and develop channel partners within a given region and / or vertical.

This role will be responsible for the state of New York, New Jersey, Connecticut.

Key Areas of Responsibility:

• Develop and manage all industry end user relationships within the defined territory and/or vertical.
• Experience and executive presence to lead client meetings.
• Identify, grow, manage and support new and existing channel partners.
• Experience in selling to multiple verticals including Transportation, Law Enforcement, Critical Infrastructure, Government, Healthcare, Campuses, and the Corporate sector.
• Develop a sales strategy that cultivates and develops business connections at all levels of a customer’s organization in our targeted markets.
• Meet new customer revenue and current customer expansion targets (i.e. driving renewal revenue, and ensuring client satisfaction).
• Understand and influence customer buying process.
• Communicate ISS’ solutions and services to meet customer specific needs.
• Meet or exceed established sales goals through strategic account planning, networking, and the utilization of corporate resources from pre-call research through close, including presentation preparation for all phases of the sales cycle.
• Work to develop and drive spec opportunities with A&E partners and consultants
• Collaborate with pre-sales engineering team, lead and oversee ISS’ responses to RFP/RFI initiatives.
• Assist channel partners with quotations and proposals.
• Regularly conduct strategic account evaluations to assess service needs and product use patterns.
• Develop a strong understanding of the ISS SecurOS platform and analytics, with a focus on the value it may provide to a client’s business.
• Offer detailed and timely reports on activities and opportunities within the region.
• Provide marketplace feedback, including competitive information, customer expectations, industry trends, etc.

Requirements:

• Bachelor’s degree
• 5+ years’ experience in Sales and /or Business Development in software sales (in physical security, preferred)
• Experience selling technology / solutions to end users
• Experience in Manufacturer Sales to Distributors and Systems Integrators
• Ability to build new relationships with end users
• A thorough grasp of the physical security industry as it relates to A&E Market
• Understanding of one- and two-tier distribution models
• Excellent presentation skills
• Ability to effectively communicate (verbal and written) with excellent listening skills
• Highly organized and self-motivated
• Experience with Excel and CRM a must
• Prepared to travel 40% (or more) of time

Compensation:

• Salary Range: $90,000 – $110,000
• Commissions based on sales target achievements
• HealthCare, Eye, Dental, Life Insurance
• 401K
• Vacation, Personal Time, Holidays

Job Type: Full-time

Job Type: Full-time

Pay: $90,000.00 – $110,000.00 per year

We are seeking for an experienced Business Development Manager that is self-motivated, with a proven track record of execution as a team member and team leader. The ideal candidate will develop new end user business opportunities and have experience in selling to multiple verticals Transportation, Tourism, Agriculture, Law Enforcement, Critical Infrastructure, Healthcare, Campuses, and the Corporate sector within a given region and / or vertical.  Secondary responsibility is to identify and develop channel partners within a given region and / or vertical.

This role will be responsible for the state of Florida.

Key Areas of Responsibility:

• Develop and manage all industry end user relationships within the defined territory and/or vertical.
• Experience and executive presence to lead client meetings.
• Identify, grow, manage and support new and existing channel partners.
• Experience in selling to multiple verticals including Transportation, Tourism, Agriculture, Law Enforcement, Critical Infrastructure, Healthcare, Campuses, and the Corporate sector.
• Develop a sales strategy that cultivates and develops business connections at all levels of a customer’s organization in our targeted markets.
• Meet new customer revenue and current customer expansion targets (i.e. driving renewal revenue, and ensuring client satisfaction).
• Understand and influence customer buying process.
• Communicate ISS’ solutions and services to meet customer specific needs.
• Meet or exceed established sales goals through strategic account planning, networking, and the utilization of corporate resources from pre-call research through close, including presentation preparation for all phases of the sales cycle.
• Work to develop and drive spec opportunities with A&E partners and consultants
• Collaborate with pre-sales engineering team, lead and oversee ISS’ responses to RFP/RFI initiatives.
• Assist channel partners with quotations and proposals.
• Regularly conduct strategic account evaluations to assess service needs and product use patterns.
• Develop a strong understanding of the ISS SecurOS platform and analytics, with a focus on the value it may provide to a client’s business.
• Offer detailed and timely reports on activities and opportunities within the region.
• Provide marketplace feedback, including competitive information, customer expectations, industry trends, etc.

Requirements:

• Bachelor’s degree
• 5+ years’ experience in Sales and /or Business Development in software sales (in physical security, preferred)
• Experience selling technology / solutions to end users
• Experience in Manufacturer Sales to Distributors and Systems Integrators
• Ability to build new relationships with end users
• A thorough grasp of the physical security industry as it relates to A&E Market
• Understanding of one- and two-tier distribution models
• Excellent presentation skills
• Ability to effectively communicate (verbal and written) with excellent listening skills
• Highly organized and self-motivated
• Experience with Excel and CRM a must
• Prepared to travel 40% (or more) of time

Compensation:

• Salary Range: $90,000 – $110,000
• Commissions based on sales target achievements
• HealthCare, Eye, Dental, Life Insurance
• 401K
• Vacation, Personal Time, Holidays

Job Type: Full-time

Pay: $90,000.00 – $110,000.00 per year