ISS is known in the industry for its unmatched quality of support to its partners. With our global support team, we strive to deliver the best support experience in the shortest period of time. When you choose ISS, you can be sure that our team of highly skilled support specialists will be there to help you every step of the way.

If you have a technical support request, please submit a ticket via our Support Ticketing Platform, from our ISS One Partner Portal.

ISS support engineers are ready to assist you with any of the following topics:

Level 1 (Basic):

• • Pre-sales support (system design, demos, quotes, etc..)
  • Basic support inquiries about configuration, installation, user rights
  • Licensing questions

Level 2 (Extended):

• • Complex system design/architecture questions
  • Complex troubleshooting
  • ISS analytics module support
  • SecurOS database troubleshooting
  • Working with SecurOS log files

Level 3 (Advanced):

• • Scripting support
  • Integration support (for partners integrating SecurOS with third-party systems)

To access the Portal please click on the link below, and register if you have not already done so.

For other inquiries feel free to call your local ISS office. Local ISS office numbers can be found in the Contact Us page.